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RemoteMonitoring: Network, PC, Computer Systems 24 x 7 Monitoring of Critical Devices and Support from Anywhere, AnytimeRemote Monitoring service give you peace of mind that your critical network devices such as your servers, routers, firewall and network services such as email, web and backup are running smoothly. Offsite Remote Monitoring with Onsite SupportRemote network monitoring allows Creative Computer Services to anticipate or identify issues before they become major problems. Real-time reports and a status dashboard help pinpoint the problem areas immediately. Our Network Operations Center monitors your network devices and if there is an alert, they will quickly determine if the issue is merely a warning or false positive, or if it warrants remote support from our Client Support Center or an onsite visit by your consultant. Business impact rules are determined with you in advance for each device or service being monitored, so CCS knows how you would like us to resolve an issue “ 24 x 7, the next business day, our next on-site visit or any other interval. Remote Network and PC SupportIf Remote Support is required, the technician is equipped to handle the issue using state-of-the-art tools and our network guidebook documentation. Our Remote Computer Support System allows the technician or consultant securely log into the server, pinpoint the problem and resolve it remotely. The service is convenient and provides a fast response because support can be done 24 x 7 without intervention on your part or disruption to you. |
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